Travel agencies

Travel agencies discuss current uncertainty in the industry

ROCHESTER, Minn. (KTTC) — With delays, cancellations, and the threat of COVID-19 still looming, travel agencies appear to be doing more work for less.

“Each group we have is 3 to 5 times more work than it has ever been before,” said Shannon Larsen, co-owner of Ed-Ventures Inc. “But we know people want to travel, and we know people are ready to go, and people are going places.”

“There are cancellations, there are delays, that’s the kind of stuff we see,” said Judith Zavala, agent at Cruise Planners.

One of the industries of concern has been on cruise ships, with onboard COVID outbreaks mirroring what happened early in the pandemic. Zavala respects their security measures.

“They’re doing everything they can to try to protect us,” Zavala said. “People shouldn’t worry about their filtration systems because they’ve even upgraded them.”

She added that these cancellations and delays happen every holiday season.

“It’s not unusual, as mentioned, because it’s been going on forever,” Zavala said.

Another obstacle: booking large group trips in advance.

“If things are going on in the world and we’re having trouble, and we don’t know what’s going to happen, it makes it all kind of confusing and up in the air,” Larsen said. “We don’t know until they’re on the plane.”

Larsen is convinced that people want to travel. They just need more direction and clarity.

“It’s just a bit cloudy out there, we just don’t know what our crystal ball is saying, because it’s cloudy too,” Larsen said.

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