Business travel

Delta Named Number 1 in Business Travel Survey for 12th Consecutive Year

  • Delta ranked #1 in the annual Business Travel Airline Survey for the 12e consecutive year
  • Delta leads in nearly every survey category, with an overall increase in score from 2019

Business travel professionals ranked Delta #1 in the annual Business Travel Airline Survey for the 12e consecutive year, citing the airline’s response to changing customer needs as well as its unwavering commitment to communicating consistently with its travelers and business partners.

“We will never stop investing in our people, services, network, fleet and infrastructure to deliver the seamless travel experiences our customers expect and deserve,” said Steve Sear, EVP – Global Sales and Distribution. . “We are honored to be recognized once again with this esteemed honor. It goes without saying, but this recognition would not be possible without the loyalty and support of our incredible corporate customers and partners, and of course, our Delta team. world class.

Business Travel News is the world’s leading source of business travel news and intelligence, reaching more than 44,000 corporate clients responsible for setting travel policy, managing and purchasing corporate travel. business/meetings for their companies.

The annual survey asks business travel professionals to rank airlines on a variety of attributes, including customer service and overall business relationship, distribution, network and products and services. Delta led in almost every category, increasing its overall score from 2019.

Among the appreciated actions Delta has taken in 2022:

  • Launch Delta Businessa robust set of business travel tools, products and services in one comprehensive travel solution.
  • Accelerate hiring across the operationbringing together more than 15,000 people since the start of 2021, including a record number of booking and care specialists, pilots, flight attendants, aircraft maintenance technicians, etc.
  • Return of operational reliability to a completion factor of over 99%* through significant and meaningful milestones, such as resizing the airline schedule, adding buffer time in crew scheduling, increasing the time boarding and focus on hiring and training Delta’s workforce.
  • Rebuilding our global network in a strategic and measured way with a focus on business needs, while simultaneously adding services to brand new destinations like The cap, Geneva and Stuttgart.
  • Implementing innovative technology throughout the customer journey, revealing the first-ever PARALLEL REALITY™ experience at Detroit Metropolitan Airport and continues to deploy Numeric identity technology in US hubs.
  • Unveiling of two new terminals at The New York Guardia and RELEASED – multi-year infrastructure projects that represent the airline’s $12 billion investment over a decade to transform the travel experience on the ground and in the air.
    • The airline also opened or expanded six Delta Sky Clubs this year, including the opening of the first Sky Club in Tokyo Haneda Airport – the only club operated by an American airline.
  • Bring in a new fleet such as the A321neothe experience-rich, fuel-efficient narrow-body jet that reinforces the company’s position as an industry leader in environmental sustainability.
  • keep bringing variety of small dishes and drinks marks on board, as well as plant-based food options and conscious entertainment to travel well.
  • Ensure that corporate clients remain well informed, providing frequent and transparent communication as well as prompt resolution of issues.

‘Our Sales Mission’Listen. Law. Listen’ has always been core to our business model, and it was essential that we continue to emulate it day in and day out as the industry rebuilds this year,” said Bob Somers, SVP – Global Sales. “No matter the challenges, Delta employees will continue to strive to meet our customers’ business travel needs and earn their loyalty, so we can be better for them today, tomorrow and beyond. . And to Delta teams around the world, we can’t thank you enough for making the Delta difference every day. »

Delta is proud to be America’s Most Awarded Airline, consistently recognized for excellence in everything from passenger experience to customer service, operational performance to corporate culture. This year, Delta received top honors from Forbes, Fortune, the wall street journal and Conde Nast Travelerto name a few.

*Based on Delta’s mainline completion factor for September, October and November to date.