COMPANY PROFILE
Key people
Debbie Carling, CEO Europe
Carla Beaton, Chief Financial Officer Europe
Brian Sheerin, CTO Europe
Karen Janssen, CIO Europe
Mallory Gérard, Managing Director France
Main sectors of activity
Professional services, public sector, retail, sport, ERM, finance, energy, technology, retail, entertainment, law, pharmaceuticals, media
Other services
MICE, VIP trips, visas and passports, out of hours, sports trips
type of company
Listed on the Australian Securities Exchange
Transactions
• Online 67% (UK) / 89% (France)
• Air 27% / Hotel 32% / Rail 35% / Car 1% / MICE 4% / Other 1%
• Short-haul 68% / Long-haul 32%
Top destinations
Short term Amsterdam, Paris, Frankfurt, Berlin, Munich
Long-haul Dubai, New York, Jeddah, San Francisco, Boston
Office locations
London, Bradford, Manchester, Glasgow, Paris, Europe, North America, Asia, Australia and New Zealand
Membership of the association and the network
Partnership Advantage Travel, Radius Travel, The BTA, GBTA
Full-time equivalent staff
UK: 366
France: 12
Average seniority
6 years
Average industry experience
14 years old
SMD
Saber, Amedee
Online booking tools
Amadeus Cytric, SAP Concur, Lightning
Expense management tools
Chrome River, SAP Concur
Other technology
SMART Technology Suite (proprietary), built locally in four regional technology centers, which includes Lightning OBT, CTM Mobile, CTM Portal, CTM SMART Data. Saber and Concur are also third-party technology providers.
CDN content
Lightning offers direct connections to several airlines for NDC content, including British Airways and Lufthansa Group. NDC functionality integrated into leading agent platforms to facilitate NDC bookings for offline transactions.
Key innovations in 2021
CTM launched carbon budgets for individual travelers, teams, and businesses at the research point in Lightning. Travelers can see their CO2 real-time budget change when adding flights, hotels, train or car journeys to one of five separate travel baskets, helping travel managers make more sustainable choices. Customers can also now assign multiple approvers for different aspects of travel anywhere in the world, with trips queued for different people for risk, price, CO2the destination and hundreds of other policy variables.
