Travel agencies

Airlines and travel agencies say customers with confirmed reservations are not affected by the sales freeze for new VTL tickets

SINGAPORE: Travelers with a confirmed reservation on a vaccinated flight (VTL) will not be affected after authorities in Singapore announced a freeze on new VTL ticket sales from Thursday, December 23.

Those with confirmed reservations can continue their journey, Singapore Airlines (SIA) said on Wednesday, adding that transit passengers are also not affected by the new directive.

“Customers who wish to transit through Singapore on VTL flights during this period can continue to book their flights,” the airline said in response to questions from CNA.

From 23:59 on Wednesday, SIA will stop accepting new bookings for all VTL flights to Singapore scheduled between Thursday and January 20, 2022.

There are no changes to existing VTL or testing requirements, and travelers with existing reservations can enter Singapore without quarantine as long as they meet all VTL requirements, he added.

SIA and its sister airline Scoot operate VTL flights from over 20 countries including Malaysia, Indonesia, India, South Korea, USA, Australia and a number of European countries.

Jetstar said in its latest travel advisory that customers with existing VTL bookings can enter quarantine in Singapore if they meet all VTL requirements. Transiting passengers can continue to make reservations on VTL services, with the exception of VTL services departing from Kuala Lumpur.

Jetstar offers VTL services from five destinations to Singapore, namely Kuala Lumpur, Bangkok, Phnom Penh, Darwin and Melbourne.

Malaysia Airlines said no new VTL flight tickets will be sold from midnight on December 23 and will continue to honor pre-existing VTL tickets that have been purchased.

He advised passengers wishing to travel via the Kuala Lumpur-Singapore VTL flight to “do so immediately”, adding that ticket sales will close at 23:59 on Wednesday.

“Travelers should ensure that they meet the conditions and requirements of the VTL by air program, failing which they may be denied boarding,” Malaysia Airlines said.

“Customers will still be able to book flights on non-VTL flights, subject to travel and health requirements at the arrival destination.”

Since the start of VTL flights between Singapore and Malaysia on November 29, Malaysia Airlines has operated daily return flights “with a healthy load factor”, especially for the festive season until mid-January 2022, the airline said in response to questions from CNA.